Frequently Asked Questions

Everything you need to know about PowerPax™ capsules — how they work, how to use them, and how to order. Can't find your answer? Email info@laundrylabs.shop and we'll help.

Browse Topics

Still have a question?

Our team is happy to help with product, order, or commercial enquiries.

Contact us

How it works

Does PowerPax™ replace detergent, fabric softener, and stain remover?

Yes. The 5-in-1 PowerPax™ capsule fully replaces detergent, fabric softener, and pre-stain treatment in a single step. No additional laundry products are required.

Why is non-ionic softener better than traditional fabric softener?

Traditional ionic softeners neutralize detergents and must be released during the rinse cycle. PowerPax™ uses a non-ionic softener that works throughout the wash cycle, improves softness without reducing cleaning power, and prevents residue buildup.

Will PowerPax™ leave residue or buildup in my washer or on fabrics?

No. PowerPax™ capsules are designed to dissolve completely and rinse clean, leaving no sticky residue on fabrics or inside machines when used as directed.

Do all PowerPax™ formulas contain enzymes?

Enzymes are included in scented formulas to enhance stain and odor removal. The Free & Clear formula is enzyme-free and designed for sensitive skin and fragrance-free environments.

How does the 5-in-1 PowerPax™ capsule work?

The 5-in-1 PowerPax™ capsule uses advanced multi-chamber technology that releases ingredients at optimal moments during the wash cycle:

  • Pre-stain treatment to break down tough stains
  • Anti-microbial agents that eliminate 99.9% of bacteria and viruses
  • Built-in non-ionic softener that works during the wash (not just the rinse)
  • Time-released fragrance technology (excluded in Free & Clear)
  • 10X concentrated detergent for deep, consistent cleaning
What is the difference between the 5-in-1 and All-in-One capsules?
  • 5-in-1 PowerPax™ includes detergent, pre-stain treatment, fabric softener, fragrance, and fabric protection—no additional products needed.
  • All-in-One PowerPax™ includes detergent, stain fighter, color booster, and fragrance, but requires separate softener or pre-treatment if desired.
How does the non-ionic softener technology work?

Unlike traditional ionic softeners that must be added during the rinse cycle, our non-ionic softener works throughout the wash cycle without interfering with cleaning performance. It evenly coats fabrics, reduces static, and improves softness—without residue or buildup.

Are PowerPax™ capsules septic safe?

Yes. PowerPax™ capsules are fully water-soluble and septic-safe when used as directed. They break down properly during the wash cycle and are safe for standard septic systems.

What is the shelf life of PowerPax™ capsules?

When stored in a cool, dry place and kept sealed, PowerPax™ capsules maintain performance for up to 24 months.

How to use

Where should I place the PowerPax™ capsule in my washer?

Place the capsule directly into the empty drum of the washer before adding laundry. Do not place capsules in detergent drawers or dispensers.

Can I use more than one capsule per load?

Yes, but only for very large or heavily soiled loads. For most loads, one capsule is sufficient. Use a maximum of two capsules for extra-large loads (23+ lbs).

What happens if I overload my washer?

Overloading reduces water circulation and cleaning effectiveness regardless of detergent type. For best results, avoid tightly packing clothes and allow room for movement.

Can I use PowerPax™ capsules on quick or express cycles?

Quick-wash or express cycles are not recommended. These cycles often do not provide enough time or water for full capsule dissolution and optimal cleaning.

Are PowerPax™ capsules safe for HE and low-water machines?

Yes. PowerPax™ capsules are fully compatible with HE and low-water machines and are formulated to dissolve and perform effectively in reduced-water environments.

What types of washing machines are PowerPax™ capsules compatible with?

PowerPax™ capsules are compatible with all machines, including:

  • Top-load washers
  • Front-load washers
  • High-efficiency (HE) machines
  • Commercial laundry systems
  • Residential washers
Can I use PowerPax™ in both front-load and top-load machines?

Yes. The capsule dissolution system is optimized to work effectively in both front-load and top-load machines.

Do PowerPax™ capsules work in cold water?

Yes. PowerPax™ capsules work in cold water down to 60°F (16°C). For best results, warm or hot water (105°F–125°F) is recommended. Avoid quick-wash cycles, as they may not allow full capsule dissolution.

How many capsules should I use per load?
  • Average household load (12–15 lbs): 1 capsule
  • Large load (18–22 lbs): 1 capsule
  • Extra-large load (23+ lbs): 2 capsules maximum
Are PowerPax™ capsules safe for sensitive skin?

Yes. The Free & Clear formula is dermatologist-tested, hypoallergenic, fragrance-free, dye-free, and pH-balanced—ideal for sensitive skin, babies’ clothing, and healthcare use.

Are PowerPax™ capsules safe for all fabrics?

PowerPax™ capsules are safe for most colorfast fabrics including cotton, polyester, blends, nylon, and rayon. For wool, silk, or delicate items, use cold water and gentle cycles.

Scents & options

How long does the fragrance last?

PowerPax™ fragrance technology is time-released and designed to keep laundry smelling fresh for days—and up to several weeks for stored linens, depending on storage conditions.

Is Fresh Linen a strong scent?

Fresh Linen is a clean, neutral scent designed to be noticeable but not overpowering. It’s ideal for everyday laundry, guests, and shared spaces.

Is Free & Clear truly fragrance-free?

Yes. Free & Clear contains no added fragrance, dyes, optical brighteners, enzymes, or harsh chemicals. It is designed for sensitive skin and fragrance-free environments.

Which scent is best for athletic wear or odor-prone laundry?

Citrus Energy is ideal for athletic wear and odor-prone fabrics. It is formulated to neutralize sweat and odor while leaving a fresh, energizing scent.

What scent options are available?

Current PowerPax™ scent options include:

  • Lavender: Calming, floral aroma with long-lasting freshness
  • Fresh Linen: Clean, crisp scent—our most popular option
  • Citrus Energy: Bright citrus blend ideal for athletic and odor-prone laundry
  • Free & Clear: Fragrance-free and dye-free for sensitive skin
Which option is best for sensitive skin?

Free & Clear is recommended for sensitive skin. It contains no fragrances, dyes, enzymes, sulfates, or phosphates.

Are new formulas coming soon?

Yes. Future specialty formulas in development include an Athletic Performance formula and a Pet Care formula.

Orders & shipping

When will my order ship?

Orders are typically processed within 12–24 hours. Once shipped, you will receive a confirmation email with tracking details.

How do I track my order?

After your order ships, you’ll receive an email with tracking information so you can follow your delivery in real time.

What if my package is delayed or lost?

If your order is delayed or missing, please contact info@laundrylabs.shop with your order number and we’ll assist promptly.

Can I change my shipping address after placing an order?

Address changes may be possible if the order has not yet entered production or shipped. Contact us as soon as possible for assistance.

How do I place an order?

Orders can be placed directly at laundrylabs.shop by adding items to your cart and completing checkout.

What payment methods do you accept?

We accept all major credit and debit cards, Shop Pay, Google Pay, and Shop Pay installment plans.

Is my payment information secure?

Yes. All transactions are encrypted and processed through secure, trusted payment providers.

Can I use a discount code?

Yes. Enter your discount code during checkout and click “Apply” before completing your purchase.

How do subscriptions work?

Subscriptions deliver your selected products automatically on your chosen schedule. You can pause, modify, or cancel anytime.

What are the benefits of subscribing?

Subscription benefits include:

  • 10% off every order
  • Free shipping on orders over $50
  • Flexible delivery intervals
  • Easy online management
How long does order processing take?

Orders are processed within 12–24 hours and ship shortly after.

Do you offer free shipping?

Yes. Free shipping is available on orders over $400.

Do you ship internationally or to PO boxes?

At this time, we ship within the United States only and do not ship to PO boxes.

Do you accept returns?

All sales are final. If your order arrives damaged or incorrect, contact us within 5 days of delivery.

Can I cancel my order?

Non-subscription orders can be canceled before production. Subscription cancellations take effect at the end of the billing cycle.

Commercial & samples

Is commercial pricing different from consumer pricing?

Yes. Volume-based pricing and custom programs are available for qualified commercial customers. Contact us for details.

Can commercial customers mix scents in one order?

Yes. Mixed-scent orders are available depending on minimum quantities and availability.

Are CoinVend packs compatible with standard vending machines?

Yes. CoinVend packs are designed to work with standard vending machines commonly used in laundromats and multi-family properties.

Can samples be requested for multiple business locations?

Sample packs are typically limited to one per business address. For multi-location businesses, please contact us to discuss evaluation options.

Do you offer free samples?

Yes. First-time customers may request a sample pack that includes all available variants, usage instructions, and promotional pricing.

What commercial solutions are available?

We offer:

  • 425-count bulk buckets
  • CoinVend vending packs
  • Custom programs and volume pricing
Do you offer trade credit or payment terms?

At this time, all commercial orders must be paid in full at the time of purchase.

What is the difference between the $79 and $119 buckets? They both seem to have 425 pods.

Both buckets contain 425 capsules, but the difference lies in the formula and what’s built into each one:

  • PowerPax 5-in-1 — This is our full formula. It includes detergent, stain treatment, anti-microbial cleaning, and a built-in softener. It’s designed to handle everything in one step, which is why many laundromats use it for wash-dry-fold or a more premium service.
  • All-in-1 — Our All-in-1 PowerPax offers a great balance of performance and efficiency. It delivers strong, concentrated cleaning power for everyday laundry while keeping things simple and cost-effective. It’s a great option if you prefer more flexibility, whether that means adding your own softener or tailoring your routine to your needs.

For a store running around 150 loads per week, it really comes down to how you want to position things:

  • 5-in-1 for a more premium, all-in-one setup
  • All-in-1 for efficiency and lower cost per load