Terms of service

Effective Date: October 27, 2025
 Last Updated: October 27, 2025

Welcome to Laundry Labs (“Laundry Labs,” “we,” “us,” or “our”). These Terms of Service (“Terms”) govern your access to and use of laundrylabs.shop (the “Site”), including all purchases, products, and services offered by Laundry Labs.

By accessing or using the Site, you agree to these Terms and to our Privacy Policy.
 If you do not agree, please do not use the Site.

 

1. Overview

Laundry Labs provides eco-conscious, high-performance laundry products for commercial and residential use.
 These Terms apply to all Site visitors, customers, and users of our products and services.

We reserve the right to update, change, or replace any part of these Terms at any time by posting updates here.
 Your continued use of the Site after any changes constitutes acceptance of the revised Terms.

 

2. Eligibility

By using this Site, you represent that you are:

  • At least 18 years old (or the age of majority in your jurisdiction); and

  • Providing accurate, current, and complete information when making a purchase or creating an account.

If you are under 18, you may use the Site only with parental or guardian consent.

 

3. Online Store Terms

You may not use our products for any illegal or unauthorized purpose, nor may you violate any laws in your jurisdiction (including copyright laws).
 You must not transmit any malicious code, viruses, or destructive data.

A breach of any of these Terms will result in an immediate termination of your right to use the Site.

 

4. Product Information and Availability

We strive to ensure all product descriptions, pricing, and stock information are accurate, but we cannot guarantee they are error-free.
 We reserve the right to correct errors, update details, or cancel orders if inaccuracies are discovered.

All products and prices are subject to change without notice.
 We reserve the right to discontinue any product at any time.

 

5. Orders and Payment

When you place an order through the Site, you agree to provide accurate and complete information.
 All orders are subject to acceptance and availability.

We accept major credit cards, debit cards, and other payment methods displayed at checkout, processed securely via our third-party payment partners.
 Laundry Labs does not store full payment card information.

We reserve the right to refuse or cancel any order for reasons including suspected fraud, unauthorized transactions, or product unavailability.

 

6. Shipping and Delivery

We ship orders using reputable carriers such as USPS, UPS, and FedEx.
 Estimated delivery times are provided for convenience and are not guaranteed.

Laundry Labs is not responsible for delays caused by carriers, customs, weather conditions, or incorrect shipping information provided by customers.

If your order arrives damaged or incorrect, please contact us at support@laundrylabs.shop within 7 days of delivery so we can make it right.

 

7. Returns and Refunds

We want you to be happy with your purchase.
 Please review our Return Policy for detailed instructions.

In general:

  • Refunds or exchanges are available for unused, unopened products returned within 30 days of purchase.

  • Return shipping costs may apply.

  • We do not accept returns on promotional or final-sale items unless defective.

Laundry Labs reserves the right to inspect returned products before issuing a refund or replacement.

 

8. Subscriptions and Automatic Billing (if applicable)

If you subscribe to recurring product deliveries (e.g., through Recharge), you authorize Laundry Labs to automatically bill your payment method at the frequency selected.
 You may manage, skip, or cancel your subscription at any time through your account or by contacting support@laundrylabs.shop.

You are responsible for maintaining accurate billing and shipping information to prevent missed deliveries or payment failures.

 

9. Intellectual Property

All content on LaundryLabs.shop—including text, graphics, logos, images, product names, videos, and website design—is the property of Laundry Labs or its licensors and is protected by copyright, trademark, and other intellectual property laws.

You may not reproduce, distribute, modify, display, or exploit any content without our prior written permission.

 

10. User Accounts

If you create an account, you are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account.

We reserve the right to suspend or terminate accounts that violate these Terms or are associated with fraudulent or abusive activity.

 

11. Third-Party Services

Certain third-party tools or integrations (e.g., Shopify, Klaviyo, Recharge, Google Analytics) may be used on the Site.
 These third parties have their own privacy and service terms, which govern your interactions with them.

Laundry Labs is not responsible for any third-party websites or content linked from our Site.

 

12. Personal Information

Your submission of personal information through the Site is governed by our Privacy Policy.

By using the Site, you consent to our collection, use, and sharing of your data as described therein.

 

13. Prohibited Uses

You agree not to use the Site or its content:

  • For any unlawful or fraudulent purpose;

  • To solicit others to perform illegal acts;

  • To violate any international, federal, or state regulations;

  • To infringe upon intellectual property rights;

  • To harass, abuse, insult, or harm others;

  • To upload or transmit malware or malicious code; or

  • To interfere with the Site’s security features.

 

14. Limitation of Liability

To the fullest extent permitted by law, Laundry Labs and its employees, directors, affiliates, or suppliers shall not be liable for any direct, indirect, incidental, or consequential damages arising from your use of the Site or our products.

In no case shall our total liability exceed the total amount paid by you for the product(s) purchased.

 

15. Indemnification

You agree to indemnify, defend, and hold harmless Laundry Labs and its affiliates from any claim or demand arising from your breach of these Terms or violation of any law or third-party rights.

 

16. Governing Law

These Terms shall be governed by and construed under the laws of the State of New York, without regard to its conflict of law provisions.

Any disputes shall be resolved in the state or federal courts located in New York County, New York, and you consent to that jurisdiction.

 

17. Termination

We may suspend or terminate your use of the Site or your account at any time, without notice, if you violate these Terms or engage in behavior we deem harmful.

All obligations and liabilities incurred prior to termination shall survive termination.

 

18. Changes to Terms of Service

We may update these Terms at any time by posting a new version on our Site.
 The “Last Updated” date above will indicate when changes were made.
 It is your responsibility to check this page periodically for updates.

Your continued use of the Site constitutes acceptance of any revised Terms.

 

19. Contact Information

If you have any questions about these Terms, please contact us at:

Laundry Labs
 Email: support@laundrylabs.shop
 Mailing Address: 12-12 44th Avenue, Long Island City, NY 11101
 Website: https://laundrylabs.shop

 

Would you like me to now create the Return & Refund Policy so all three pages (Privacy, Terms, Returns) match your branding and compliance style?